Front Desk Officer

JOB DESCRIPTION FOR THE POSITION OF A FRONT DESK OFFICER

Job title: Front Desk Officer

Vacancies: 01

Job purpose:

To represent Atomic Energy Council in dealing with customers through handling front facing duties including interacting with customers over the phone, in person, and/or via email. A high level of professionalism must be maintained.

Reports to: Corporate Communications Officer

Salary Scale: AE6

Duties and Responsibilities:

1. Promote a good image of AEC through efficient Front Desk services.

2. Receive and direct visitors and clients to the people and offices they desire to see or go to.

3. Receive and manage telephone calls and/ or mails and provide required information or direct the calls and/or mails to the right receptacy.

4. Receive and disseminate correspondences, suggestions, messages and other information to the relevant offices.

5. Respond to enquiries that come in form of telephone queries and physical inquiries
courteously.

6. Create and maintain a front desk log/record book of all visitors and clients by recording their relevant basic data.

7. Listen to client complaints or concerns and work to resolve their issues through the right channels.

8. Communicate with clients about their experiences at Atomic Energy Council and submit
periodic reports about the same.

9. Call clients to pick their licenses/permits/certificates of registration.

10.Identify and assess clients’ needs to achieve satisfaction11.Build sustainable relationships of trust through open and interactive communication with
clients.

12.Follow communication procedures, guidelines and policies

13.Maintain office security by following safety procedures and controlling access via the front desk.

14.Maintain an up-to-date staff directory to assist in making immediate contact with them
whenever needed internally or externally by visitors or clients as occasion may serve.

15.Maintain staff attendance register.

16.Operate and maintain a switchboard.

17.Maintain external telephone directory.

18.Perform any other duties as may be assigned from time to time.

Person specifications: (Age, Academic qualifications, Skills and Work experience)

Age: 25-35yrs

Academic qualifications:

i. A minimum of a Diploma in Office Administration, International Relations & Diplomacy,
Hospitality Management, Marketing, Public Relations or any other related field from a
recognized university.

ii. A bachelor’s degree (honors) with second class upper and above in the same field will be an added advantage.

Other skills:

i. Proven customer service experience
ii. Very good telephone etiquette
iii. Excellent and effective communication skills (verbal and non-verbal)
iv. Confident, articulate, cordial with pleasant personality
v. Conflict resolution capabilities
vi. Positive Attitude
vii. Ethical
viii. Attention to Detail
ix. Ability to multi-task and prioritize accordingly
x. Ability to manage time effectively
xi. Computer literacy in different programs

Work experience:

At least two (02) years of experience in customer service management, desk office management,Hospitality Management, Public Relations or a related field with a reputable organization.