IT SUPPORT ASSISTANT

DEPARTMENT: INFORMATION TECHNOLOGY (FINANCE AND ADMINISTRATION)

BASED AT:    PSIU HEAD OFFICE

REPORTS TO:  IT SYSTEMS ADMINISTRATOR

START DATE:  FEBRUARY 2021  [ANTICIPATED]

WHO WE ARE

MORE JOBS ( October 2024)

With over 50 years of experience, working in over 50 countries, Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare, by putting the consumer at the center, and wherever possible – bringing care to the front door. We are working to fix market failures, shape future health markets and shift policy and funding to better support consumer empowered healthcare.

There are over 7,000 “PSI’ers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do.

JOIN US!

We are looking for a suitable candidate to take on the Temporary role of IT Support Assistant. This position will maintain and assure the Sexual and Reproductive Health services quality standards within the PSIU franchise, partners and public health facilities and ensure compliance with the PSI Quality Assurance Plan. SOUNDS INTERESTING? READ ON…

YOUR CONTRIBUTION

ENSURE SAFE BUSINESS SYSTEMS OPERATIONS

  • Support in management of the PSIU locations’ ICT infrastructure including LANs and WANs, Wi-Fi, networks, computers, laptops and servers across the organization.
  • Ensure strict implementation and roll out of the approved ICT Policies and Guidelines.
  • Ensure the strict design, implementation and roll out of the approved ICT minimum standards for hardware and software.
  • Implement recommended IT Security guidelines to ensure the systems, servers and users’ data are protected from threats.
  • Implement disaster recovery and business continuity measures to ensure smooth operations of PSIU and eliminate downtime.
  • Execute technical measures of content filtering, to ensure the proper use of the business internet connection and the protection of PSIU’s operations from internet and cyber threats.
  • Ensure all systems, software and hardware operated in PSIU are officially licensed and have the latest security patches, updates and firmware.
  • Provide onsite and remote support for the user’s daily technical issues and provide timely and effective solutions.
  • Maintain an up-to date ICT documentation of all ICT services in place, infrastructure, hardware, network, licenses, access credentials and any ICT related service or contracts.
  • Conduct quarterly stock taking and inventory of the ICT assets.
  • Manage and update malware protection software and other processes.
  • Respond immediately to usability concerns.
  • Upgrade systems and processes as required for enhanced functionality and security issue resolution.
  • Contribute to and maintain system standards.

PROVIDE SYSTEM ADMINISTRATION SUPPORT

  • Set-up and maintain user accounts, organization units & groups.
  • Setup and maintain Email accounts, groups and distribution lists in Office365.
  • Setup and maintain SharePoint sites, libraries and lists in SharePoint Online on Office365.
  • Train end users on the use of business systems, including data capture features, processes, development of training curricula and job aids, and system administration tasks.
  • Provide help-desk support by responding to and resolving support tickets within the required timelines.
  • Provide technical support for both hardware and software issues our users encounter.
  • Manage the configuration and operation of client-based computer operating systems.
  • Manage Business systems installation and configuration procedures.
  • Install and test computer-related equipment.

THE BASICS

  • An undergraduate degree in Computer Science, Information Technology,

Informatics, Data analytics or a related field.

  • Network certification (CISCO preferably) or Microsoft Infrastructure/Cloud Certification is an added advantage.
  • Comptia Linux+ or LPIC 1 is an added advantage.
  • Minimum of 3 years of experience working in a related position.
  • Experience working with an open source helpdesk support system.
  • Experience with one or more general purpose programming languages/Scripting language including but not limited to, Python, Bash, R, Java, PHP, C#.
  • Experience working with Hyper V and other Virtualization Environments (VMware, Microsoft HyperV etc.)
  • Experience working with Network security infrastructure such as Fortinet, Sophos and USG.
  • Experience building workflows with Microsoft PowerApps, Power Automate and Dynamics 365.
  • Experience with using Business Intelligence solutions especially Power BI.
  • Experience working with Office365 with specific skills in SharePoint and OneDrive.

WHAT WOULD GET US EXCITED?

  • Excellent training and presentation skills.
  • A creative, innovative and strategic thinker.
  • Strong analytical skills & structured approach to work.
  • Teamwork and Ability to work with remote teams to provide support over email, phone and remote Logon.
  • bility to build capacity on IT technology while taking into account the specific needs of the user, helping them solve their business problems through meaningful engagement with outside vendors and business systems.

WHAT ARE WE LOOKING FOR?

The candidate we hire will embody PSI’s corporate values:

  • Measurement: Evidence, research, metrics and evaluation inform our choices.
  • Pragmatism: We strive for excellence, but useful and timely are better than perfect.
  • Honesty: We act with integrity, share what we achieve, and admit when we fail.
  • Collaboration: Active partnering drives impact.
  • Trust: We have confidence in our people to make good decisions.
  • Commitment: We build local capacity and programs that last.

REQUESTED APPLICATION MATERIALS

Interested candidates should email their cover letter addressed to the Human Resources and Administration Manager, PSIU, and an updated CV ONLY to apply@psiug.org indicating the Job title in the subject of the email.

Inclusion of your salary expectation in your cover letter is a key requirement.

Applications should reach us not later than 5.00pm (1700H) on Tuesday February 2nd, 2021.

Applications received will be reviewed on a rolling basis, so we encourage you to submit your application as soon as possible!

Only shortlisted candidates will be contacted.

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

**Please note PSI Uganda does not solicit for funds during any recruitment process.

PLEASE SHARE TO