U.S. Mission                           Uganda
Announcement Number:         Kampala-2022-041
Position Title:                    Computer Control Clerk
Opening Period:                            10/06/2022 – 10/20/2022
Series:                                      1825
Grade:                                     FSN 6/FP-8
Salary:                                     UGX 44,197,171
For More Info:                         KampalaHR@state.gov
Who May Apply:                     All Interested Applicants / All Sources.(Actual FS salary determined by Washington D.C.)
Security Clearance Required:      Local Security Certification or Public Trust
Duration Appointment:                 Indefinite subject to successful completion of probationary period
Marketing Statement:            We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
https://careers.state.gov/wp-content/uploads/2018/02/Eight-Qualities-of-Overseas-Employees.pdf
Summary: The U.S. Mission in Uganda is seeking eligible and qualified applicants for the position of Computer Control Clerk.

The work schedule for this position is:

  • Full Time, 40 hours per week

Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) following receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No

Duties:  This position, which reports to the Information Systems Manager, acts as the first line of support for information technology, and it is responsible for executing duties and responsibilities related to providing customer service for the Centers for Disease Control and Prevention in Uganda. The incumbent is responsible for providing support services related to information technology, which may include the installation, configuration, and troubleshooting of hardware and software; assisting customers by diagnosing and resolving issues related to information technology; and/or identifying, obtaining, and providing information technology training.

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Download: Detailed Position Description | Computer Control Clerk

Qualifications and Evaluations

EDUCATION: Two years of College/University studies in Computer Science or Information Technology/Systems is required.

Requirements:

EXPERIENCE:  At least two years providing end-user support involving software installation, upgrading, troubleshooting and repairing personal computers in a network environment, and/or experience in diagnosing, troubleshooting, and resolving client issues with PC hardware, operating systems, desktop applications, email, and cloud collaboration platforms is required.

JOB KNOWLEDGE:  Knowledge of desktop operating systems, various software applications and basic hardware for the PC; principles and theories of network systems and management; Internet technologies and products; basic understanding of electrical safety procedures, are all required.

Evaluations: (This may be tested)

LANGUAGE: Good Working Knowledge speaking/writing/reading English is required.

SKILLS AND ABILITIES:  Excellent customer service and teamwork skills are required. Ability to communicate clearly orally and in writing and to write clearly and concisely is required. Should have demonstrated a strong troubleshooting ability, excellent customer service skills, and adeptness in working with computer equipment. Must be able to lift weights of up to 50 pounds. Excellent technical abilities in the use of the software and hardware and the diagnosis and solution for different problems in a timely manner for Windows networks, Microsoft Office 2007/2010, Network administration, Microsoft Servers, Personal Computer (PC) architectures, client / server Operating systems is required.

Qualifications:  All applicants under consideration will be required to pass medical and security certifications.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Other information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

(1)        AEFM / USEFM who is a preference-eligible U.S. Veteran*
(2)        AEFM / USEFM
(3)        FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc?) and for additional employment considerations, please visit the following link: https://careers.state.gov/wp-content/uploads/2018/04/VA-Definitions-and-Additional-Employment-Considerations.pdf

How to Apply: 

  1. All candidates must be able to obtain and hold a Local Security Certification or Public Trust clearance.

All applications must be submitted online. Applicants shall be required to register under the careers page for U.S. Embassy Kampala following instructions on the link below:

https://ug.usembassy.gov/embassy/jobs/

  1. For further assistance call 0414-306001
  2. 3. You will receive confirmation of registration and proceed to apply.
  3. On completion of this process, you will receive an auto response via your email.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

  • Copy of Orders/Assignment Notification (or equivalent)
  • Academic Transcripts
  • DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
  • SF-50 (if applicable)

What to Expect Next:  Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information:  the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources office.

Thank you for your application and your interest in working at the U.S. Mission in Uganda.

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