Head of Flight Operations

Reports to: Chief Executive Officer, Accountable Manager (AOC)

Responsible for: All staff under Flight Operations Department

Department: Flight Operations

Key Responsibilities

• Development and maintenance of Flight Operations strategies and policies to achieve high standards of Flight Safety
• Day-to-day management of the flight operations department to ensure legal, safe, and efficient operation.
• Ensuring compliance with all laws, rules, and regulations governing flight and maintenance activities.
• Prepare and control the annual training budget of the flight operations department.
• Offer technical support in the selection and recruitment of flight crew, cabin crew, and operations personnel
• Keep proper maintenance and disposition of personnel, aircraft, and other flight operations records including load sheets and flight manifest, and maintain current operations library, as per applicable regulations.
• Ensure flight crews are assigned to each flight and that each flight has a designated Pilot-in-Command.
• Accountable to ensure network compliance with all safety and regulatory standards for Flight Operations & Service Delivery.
• Ensure continuous training and qualification of flight crew members.
• Develop a clear succession plan in the department at all levels
• Ensure, in conjunction with the Head of Maintenance and the Pilot-in-Command that the maintenance and serviceability status of the assigned aircraft is safe for flight operations.
• Control operations and operational standards of all aircraft operated by the airline
• Coordinate functions which impact operational control (e.g. maintenance, crew scheduling, load control, equipment scheduling).
• Calculation, submission, and control of the Flight Operations Budget ensures that there is sufficient flight crew to fly the planned schedule, in the most effective and cost-efficient manner.
• Supervise, produce, update and amend the Company Operations Manual, in conjunction with the Manager Corporate Quality.
• Establish and maintain a close working relationship with the regulatory authority on matters concerning flight operations.
• Ensure that crew scheduling complies with flight and duty time regulations.
• Ensure that all crew members are kept informed of any changes to the regulations and standards, including dissemination of aircraft safety information, both internal and external.
• Adequately advise the Chief operations officer and Accountable manager on all operational matters.
• Take the lead in the performance management and appraisals of all staff in the department.
• Ensure compliance with IATA Operational Safety Audit (IOSA) standards, as applicable.
• Ensure receipt and action on any aeronautical information affecting the safety of flights.
• Liaise with relevant departments regarding Aircraft Maintenance, Safety, Operational issues, crew availability, and aircraft operational limitations.
• Participate in accidents and incidents investigation.
• On request of the Accountable Manager, report to the Board regularly on departmental performance and fleet status.

Minimum Qualification and Experience:

• Bachelor’s Degree in a related field or its equivalent and various equivalent Senior Management courses with a major international airline as a must.
• 15+ years experience in aviation with experience in management, including five years in a senior management position in a major international airline as a must.
• Have held an ATPL with appropriate type ratings and a minimum of 5000 hours of Pilot-in-command experience in jet aircraft operations with long-haul.
• At least 3 years experience as Director or Head Flight Operations and also proven experience as an instructor (TRE/TRI) in a commercial scheduled airline.
• Must be thoroughly knowledgeable of the operations Manuals and related components.
• Management skills, including selection, coaching, and counseling team members, evaluating performance, team building, administration, and operational planning.
• Excellent communication skills (verbal & written) including an ability to interact with all levels of the organization.
• Computer literate and able to work independently to prepare reports for management.
• Being a member of an aviation professional body is an added advantage.
• Acceptable to the Uganda Civil Aviation Authority, as part of AOC conditions

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