Moderator (Re-advertised)

Requisition ID: req45078

Job Title: Moderator (Re-advertised)

Sector: Program Administration

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Kampala Country Field Office, Uganda

Work Arrangement: In-person

Job Description

 

Founded in 1933, the International Rescue Committee (www.rescue.org) is a world leader in relief, rehabilitation, and post-conflict development services for those uprooted or affected by violent conflict and oppression. The IRC is currently working in over 40 countries around the world, addressing both the immediate and lifesaving needs of conflict affected people in emergencies and the reconstruction needs of post-conflict societies. 

The IRC began programming in northern Uganda in 1998 in response to mass displacement and devastation wrought by rebel group, the Lord’s Resistance Army. In 2002, the IRC expanded to the remote, conflict-affected region of Karamoja and in 2011, began working with refugees in Kampala. Monitoring the influx of South Sudanese refugees at the end of 2015, the IRC began scaling up its response to refugees arriving in the West Nile region. By promoting durable solutions that deliver on the interdependent aims of saving lives, strengthening institutions, and supporting social cohesion, the IRC in Uganda is laying the building blocks for long-term stability and development –bringing people from harm to home. The IRC currently works in 9 districts in Uganda, including Kitgum, Lamwo, Kasese, Kyegegwa, Moroto, Amudat, Yumbe, Arua and Kampala.
The IRC will be moving into additional/new locations in refugee settlements in Obongi and Arua.

The IRC is currently implementing its health and nutrition program in West Nile and Acholi focusing on providing primary health care services to refugees in their settlements. Similar services will be extended to the new locations starting January 2020.

Signpost:
Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information. Signpost programming will take a holistic approach to address information needs in Kyaka II Refugee settlement in Kyegegwa District and in Kampala. Signpost is a useful information resource for people in need fosters more in-depth community, more trust, and, most importantly, more utility for its users.
Signpost will enable refugees and asylum-seekers and vulnerable host community members to put across their questions and concerns and to receive the information they need to make informed choices about their lives in multiple languages.

Job Overview: 
IRC is seeking 03 Moderators, based Kampala under the direct supervision of the Editorial Officer. Moderators will communicate directly with our users every day – replying to their comments, messages, and questions; and support the development of responsive information materials.

Roles and Responsibilities: 
●Reply to messages and comments received on Signpost social media channels with the help of a team of experts and moderation guidelines.
●Engage users in conversation online.
●Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.
●Provide feedback on (and translate into English if required) representative and noteworthy comments and write an analysis of the day’s communications (including responses to posts, trends in conversation and information gaps).
●Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
●Collaborate with Editorial and Social Media teams to develop thorough, well-researched answers.
●Analyze information gaps amongst refugee populations to feed into future content creation.
●Keep up to date with all the new information that we put out on an ongoing basis and attend regular trainings as required.

Key Working Relationships: 
Position Reports to: Editorial Officer
Other Internal and/or external contacts: Signpost team (Manager, Service mapping officer), IRC protection team, IT/Helpdesk team, implementing partners.

 

Qualifications

 

●Asylum-seeker, refugee or host community member
●High emotional intelligence and demonstrated ability to empathize.
●A native speaker of one of our audiences’ key languages.
●Excellent communication skills ability to apply communication guidelines in written responses.
●Integrity.
●Ability to work autonomously.
●Respect for people of all walks of life.
●A team player.
●Fantastic attention to detail.
●Strong computer proficiency and well acquainted with basic software tools – can navigate autonomously in Windows, Android, Skype, Microsoft Suite and Google docs.
●Knowledge of social media platforms, especially Facebook, and cultural use of these platforms.
●The commitment to going above and beyond in the quest to give people in crisis accurate information.

Desired Requirements:
●Experience working with refugees, migrants, or displaced people in a voluntary or professional capacity.
●Diploma or degree in social work or a related field, bachelor’s degree is an added advantage.

Work Experience: 
•At least three to five years of demonstrated experience in editing, sub-editing, copy editing.
•Experience working with a humanitarian organization.

Language Skills:
•Advanced English language skills, oral and written.

Professional Standards:
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC is an Equal Opportunity Employer, and we value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request reasonable accommodation.

Please note, the deadline for submission of applications is September 09th, 2023.

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