HEINITZBURG BOUTIQUE HOTEL

WE ARE HIRING!

RECEPTIONIST & SERVICE AMBASSADOR

A DYNAMIC FRONT-OF-HOUSE ROLE COMBINING RECEPTION, GUEST RELATIONS AND SERVICE EXCELLENCE.

We are looking for an experienced, service-oriented and guest-focused professional to join our team in the combined role of Receptionist & Service Ambassador, ensuring a seamless and memorable guest experience from arrival to departure, as well as during their dining experience.

YOUR KEY RESPONSIBILITIES

• Welcome guests, manage check-ins and check-outs, and provide a professional and friendly front desk service.

• Assist with accommodation and restaurant bookings, enquiries and guest requests.

• Act as a Service Ambassador in our restaurant and at hotel functions, delivering attentive, polished and personable service.

• Ensure excellent communication and coordination between reception, restaurant and kitchen.

• Maintain high standards of guest care, product knowledge (food, wine and beverages) and the overall Heinitzburg experience.

YOUR PROFILE & REQUIREMENTS

• Minimum 3 years’ experience in a similar position (hotel, lodge or fine-dining restaurant).

• Proven proficiency and confident working knowledge of the Innkeeper system (PMS).

• Excellent telephone etiquette and communication skills.

• Customer-focused, organised and detail-oriented.

• A passion for hospitality, service excellence and engaging with guests.

• Flexible with working hours, including weekends and public holidays.

WE OFFER

• Medical Aid – Comprehensive medical aid cover.

• Pension Fund – Company contribution to your future.

READY TO JOIN OUR TEAM?

Please send your CV and a short cover letter to:

admin@heinitzburg.com

Closing Date: 11 November 2026

Only successful candidates will be invited for an interview.